Ask a Mental Health Clinician

Speak to Teladoc Health's network of New Zealand registered mental health clinicians

Ask your question

Want to know more about your mental health? ‘Ask a Mental Health Clinician’ is here to help.

Get meaningful answers to important questions about your mental health.

Simply type your question, attach any supporting documents and click submit. Your question will be assigned to one of our team of mental health clinicians who will review your file, send you a detailed response, and attach any relevant links or documents. You can submit a question at any time, and your clinician will respond often as soon as one business day.

Ask a Mental Health Clinician supports your treating doctor. It does not aim to replace them. If you require prescriptions or referrals, you will need to visit your treating doctor.

Our Clinicians will also help you to identify if any of our other services could help you to manage your medical condition.

This is not an emergency service. If you require immediate mental health support you can call Lifeline on 0800 LIFELINE (0800 54 33 54) or if you are feeling suicidal or unwell we advise you to contact your local emergency services (111 in NZ).

Who can use this service?

The services are available to you and your partner, children, parents and parent-in-laws¹ (only available to those aged 18 and over and located in New Zealand)

How does it work?

Your question will be submitted to one of our Mental Health Clinicians who will usually respond often as soon as one business day.

1 Ask your question

You can ask as many questions as you’d like to our team.

2 Mental Health Clinician review question

We allocate one of our NZ Mental Health Clinicians to review and respond to your question.

3 Get answers to your medical question

Our Mental Health Clinician will respond to your question often as soon as one business day, and you’ll be notified by email that your answers are ready for you to review in your AA Life Insurance Connected Care account.

You can ask our Mental Health Clinicians any questions about your mental health from the comfort of your own home.

Ask a Mental Health Clinician
Ask your question

This is not an emergency service. If you require urgent medical assistance, contact your local emergency services (111 in NZ).

¹To access Teladoc Health services via AA Life Insurance Connected Care (“the Portal”) at no extra cost, your AA Life Insurance policy must be in-force. The New Zealand Automobile Association (Incorporated) (‘AA’) reserves the right to withdraw or modify the terms of access to AA Life Insurance Connected Care at any time. Teladoc Health Australasia Pty Limited (“Teladoc Health”) is responsible for the provision of the Portal, all health advice provided via the Portal, and Teladoc Health may suspend or terminate your use of the Portal at any time. Asteron Life Limited and AA disclaim any liability in relation to health advice provided by Teladoc Health to users of the Portal, and for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of the services provided by Teladoc Health or the information or content appearing on the Portal website, except where such loss cannot be excluded by law. The Portal is not insurance (including medical insurance), and it does not replace your relationship with your treating doctor or primary healthcare practitioner. Dental and emergency conditions are excluded from the services provided via the Portal. Please review the full Portal terms and conditions, here.

^*Mental Health Navigator, Mental Health Clinician and Nutrition and Fitness Consult are only available to people who are aged 18 years and over and are residing in New Zealand.

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